10 . Refund and Return Policy
10.1. The rights and obligations set out in Section 10 apply only to consumers.
10.2. The consumer has the right to return the ordered goods to the seller without giving a reason within fourteen (14) days from the receipt of the goods. The consumer is obliged to comply with all laws and regulations applicable to the use of the goods during the 14-day right of withdrawal and to keep the goods in good condition.
10.3. In exercising the right of withdrawal provided for in this section, the consumer is obliged to withdraw from the contract concluded between the parties by submitting a written statement of withdrawal to the seller. The application can be sent to the seller at: Väike-Paala 1, Tallinn, Estonia; or to the e-mail address: firstname.lastname@example.org.
10.4. The consumer's withdrawal request shall be deemed valid if the seller receives it within fourteen (14) days from the delivery of the goods. The seller shall immediately notify the consumer of the receipt of the application by e-mail.
10.5. In case of withdrawal, the consumer is obliged to immediately return the goods to the seller in the same condition as he received them, but not later than fourteen (14) days after the submission of the withdrawal application. If the consumer does not return the goods by the due date specified by the seller, the right to return the goods shall be deemed terminated.
10.6. The seller is obliged to return all payments received for the goods purchased by the consumer (including transport costs) within fourteen (14) days from the receipt of the withdrawal application. The seller shall make the refund provided for in this point using the same payment method as the consumer used to make the payment.
10.7. Without prejudice to the provisions of the preceding clause, the seller has the right to refuse to make a refund until the consumer has returned the ordered goods to the seller or submitted a certificate confirming this.
10.8. The consumer shall bear all direct costs (including, but not limited to, shipping costs) associated with the return of the goods delivered to the consumer in accordance with their terms of sale.
10.9. In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted and sent to the e-mail address email@example.com no later than within 14 days of receipt of the goods.
10.10 If the order is partially returned, the postage paid for the order must be returned in proportion to the number of returned products.
10.11 If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the E-shop has the right to reduce the refundable fee according to the decrease in the value of the goods.